Exchanges & Returns

In-Store

At Emma Boutique, we are committed to offering high-quality products and exceptional customer service. However, we understand that certain situations may require an exchange. Please review our return policy below:

1. No Refunds: We do not offer refunds for items purchased in-store.

2. Exchanges: Exchanges are possible within 7 days of the purchase date. To be eligible for an exchange, you must present the original receipt.

3. Item Conditions: Items must be returned with all original tags attached and in their original condition. Any item that is worn, used, washed, or damaged will not be accepted for an exchange.

4. Final Sale:

   • Sale Items and Special Orders: All sales of sale items and special orders are final and cannot be exchanged or refunded.
   • Lingerie, Tights, Swimsuits, and Accessories: For hygiene reasons, all purchases of lingerie, tights, swimsuits, and accessories are final sales and cannot be exchanged or refunded.

Online

Since we are currently offering only sale items online, all sales are final and cannot be exchanged or refunded.

We appreciate your understanding and cooperation. If you have any additional questions, please do not hesitate to contact our customer service or visit us in-store.

Thank you for your loyalty!